When we obtained our franchise I reached out to Jan to help us with our organizational needs as well has people management needs. He delivered. We have a mission and vision of what we do and how we do it. We have 12 employees now from one 18 months ago and have only one person leave. We are now in the top 20% of all similar franchises nationally and we just asked Jan to help us move up to the top 10%. He gave us solid advice and a executable plan that will help us achieve our goal, retain good employees and have a work life balance that is hard for many small businesses to achieve.