Notes from a Marcus Buckingham interview
There are a couple of misconceptions about employee engagement. One, that engagement is something the employer can fix. In the end, it isn’t. It varies massively by a manager – a company can create the conditions in which the manager can engage. But it is really the manager- you get engaged with a manager, you don’t get engaged with a company.
Three questions drive 95% of the variance of every other engagement question you ask. “Do I know what is expected of me at work? Do I have the chance to do what I do best every day? Are my co-workers committed to quality work?” Three consistent drivers of engagement. What it really means that an employee is saying to one self in any company, “Focus me, know me, and surround me with like-valued people and I will be engaged.